Dingotek Terms of Service

Last updated: 25 October 2026

---

1. Who we are

We're Dingotek Pty Ltd (ABN 48 692 798 333), based in Western Australia. When we say "we" or "us", we mean Dingotek. When we say "you", we mean the business signing up with us.

These terms apply from the moment you sign up.

2. What you get

For your monthly plan, you get:

• A mobile friendly website of up to 5 pages: Home, Services, About, Contact, plus a Gallery if you have photos to show off. Just starting out? No problem, we'll leave the Gallery off until you're ready. Built on our professionally designed layouts for your type of business, and personalised with your logo, colours, business details, services, service area, wording and photos.
• Your own .com.au domain, registered in your business name and ABN.
• Business email on your domain: one 50GB mailbox is included. Need more? Each extra mailbox is $12 a month. We'll send you simple instructions to set up your mailbox on your phone and computer.
• Hosting, security and maintenance. We keep it all running so you don't have to.
• 2 small changes a month (see section 5).

Already have email at your domain? You can keep using it. We'll connect your new website without touching your existing email. If you'd rather have a mailbox with us instead, we'll set up a fresh one at the same address. Your old emails stay with your old provider, so keep that account open for as long as you need them.

We add a small "Website by Dingotek" credit to your website's footer. If you'd rather not have it, just let us know and we'll remove it.

3. Getting started

1. Sign up and pay the $199 setup fee. This covers registering your domain and building your site.
2. Fill in our two online forms. First your business details, then your website details. After that, you email us your photos. If you stop partway, you can pick up where you left off using the link we email you.
3. We set up your domain and email. Once your business email is ready, we'll send you your login details and simple steps to add it to your phone (iPhone or Android) and computer. You can then change your password and add your own recovery details, so you're always in control.
4. We build your site. Your site will be live within 7 days of us receiving both completed forms and your photos. No photos yet? Just tell us and we'll go ahead with suitable stock images until yours are ready. If we're waiting on something from you, the clock pauses until we get it.
5. You go live. We hand everything over, give you a quick tour, and show you how to ask for changes.

No logo? No worries. We can use a clean text version of your business name, or point you to some free tools to make one.

4. Payments

• Setup fee: $199, paid when you sign up.
• Your card: we securely save your card when you sign up. Card payments are handled by our payment provider, and we never see your full card number.
• Monthly fee: $69 a month, plus $12 a month for each extra mailbox you ask for. Your first monthly payment is charged on the day your website, domain and email are all live. After that, you're charged on the same date each month, in advance.
• If a payment fails: we'll let you know and give you 7 days to sort it out. After that, your website goes offline until it's paid. If it's still unpaid after 30 days, we'll treat it as a cancellation (see section 8).
• GST: we don't currently charge GST. If that changes, we'll let you know before it affects your bill.
• Price changes: if our prices ever change, you'll get at least 30 days' notice. If you're not happy with the new price, you can cancel before it starts.

5. Changes and extra work

Included every month: 2 small changes. Things like:

• Replacing a paragraph of text
• Swapping a photo
• Updating a price
• Changing your opening hours or phone number

We aim to complete small changes within 2 business days. Unused changes don't roll over to the next month.

Bigger jobs, like a new page, a new section or a gallery refresh, aren't part of the monthly plan. Here's how they work:

• We'll send you a quote first. Nothing starts until you've said yes.
• You pay using a secure payment link we send you.
• Bigger jobs are usually done within 5 business days of your approval, or by the date we agree in the quote.

Things we don't do: custom website designs, logo design, online shops, ongoing social media posting, SEO campaigns, paid ads, copywriting beyond your initial build, professional photography, job management software, or moving old emails from another provider into your new mailbox. We're happy to point you to someone who can help.

6. Our 30 day money back guarantee

If it's not right for you, tell us within 30 days of your site going live and we'll refund your first month's payment in full. No conditions and no need to explain. One email or call is all it takes.

The $199 setup fee isn't refunded if you simply change your mind, because it covers work we've already done getting you live. Your domain stays yours either way, as it's registered to your ABN.

This doesn't affect your rights under Australian Consumer Law.

7. Pausing

Work gets quiet, plans change. You can pause any time.

• Cost: $19 a month while paused.
• Your website goes offline, but we save it exactly as it is.
• Your email keeps working, and your domain stays registered to your business the whole time, so you won't miss a thing.
• Stay paused for as long as you need. We keep your website saved the whole time you're paused, and we'll check in once a year to see how things are going.
• Unpausing is free. No new setup fee. Your website comes back online within 48 hours of your $69 monthly fee being processed.
• No notice needed. Your pause starts at the end of your current paid month.

8. Cancelling

You can cancel any time. No notice period, no fee, no questions asked. Your cancellation takes effect at the end of your current paid month. We don't refund part of a month.

Here's what happens to each part of your service:

Your website goes offline at the end of your paid month. It's built on our platform, so it can't be moved to another provider. Think of it like renting: you get full use of a well built, well looked after site for as long as you're with us. What we can do is send you the text and photos from your live site, so a new site doesn't start from zero. Just ask within 30 days of cancelling. There's no charge.

Your domain is yours. It stays registered to you until its current expiry date. We'll give you the transfer code so you can move it to another provider and renew it there.

Please keep an eye on this one. If your domain isn't renewed, it's released shortly after it expires, and then anyone can register it. If someone else grabs it, you may not be able to get it back, and if your business name or logo matches your domain, you might need to change those too.

Want to hold onto it for longer? Before you go, we can renew your domain for up to 5 years. You just pay the renewal cost. Just ask us.

Your email addresses are part of your domain, so they're yours too, for as long as you keep the domain. The mailbox we host keeps working for 30 days after your final paid month, so you (or your new email provider) can move your emails across. Most email providers can do this for you. We'll send you a reminder before the 30 days are up. After that, the mailbox and everything in it is permanently deleted.

Missed call text back (if you have it): just turn off call forwarding on your phone. Your business number never changes.

Coming back

We keep your website content and your details for at least 2 years after you cancel. If you restart your business or change your mind, come back within 2 years and we'll rebuild your site from what we kept, and you won't pay the setup fee again.

If your domain has expired and someone else has registered it, you may need a new one. We'll help you pick one.

9. Optional extras

Extra mailboxes: $12 a month each

Need email for staff or a separate address like accounts@? Each extra mailbox on your domain is $12 a month and comes with the same 50GB of space. Just ask, and we'll set it up and add it to your monthly bill. Cancel any extra mailbox at the end of any paid month.

Missed call text back: $9 a month, first 30 days free

When you can't answer, your caller automatically gets a text back, so they don't move on to the next business on Google.

• Free for your first 30 days.
• Before your free month ends, we'll check in with you. You're only charged if you say yes.
• $9 a month after that, which includes 60 texts. Any texts beyond 60 are 15c each.
• Turn it off any time: text STOP or give us a call.
• Your published phone number never changes.

Google Business Profile setup: $79, one off

We'll set up your Google Business Profile so customers can find you on Google Search and Maps. Here's how it works:

1. You create or claim your profile using your own Google account. We'll send you a simple step by step guide.
2. Google checks that your business is real. Google chooses how. It might be a phone call, a text, an email or a short video call. Only you can do this step, and Google asks that you don't share your verification code with anyone, including us.
3. You add us as a Manager. You stay the Owner, so you're always in control and can remove our access at any time.
4. We do the rest: your business details, categories, service area, hours, services, description and photos. We'll also connect your Google reviews to your website.

A few things to know about verification:

• Google's verification codes expire after 30 days, so we'll send you a friendly reminder by email. If you need more time, just let us know and we'll pick it back up when you're ready.
• While you're waiting on verification, please don't change your business name, address or category on Google. That cancels your code and you'll need to start again.
• After you verify, Google can take up to 5 business days to approve your profile.

What we can't control:

• We can't guarantee that Google will approve your verification, or where your profile will show up in search results.
• If Google won't verify your business, we can't finish the setup. As the setup work has already been done, the $79 isn't refunded, but this doesn't affect your rights under Australian Consumer Law.

10. Your part

To keep things running smoothly, we ask that you:

• Give us accurate information about your business
• Only send us photos and content you have the right to use
• Don't ask us to publish anything unlawful or misleading
• Are eligible to hold a .com.au domain (an Australian business with an ABN, and a domain name that's closely connected to your business)
• Keep your contact details up to date
• Complete any verification steps that Google or other services ask of you

11. When we might switch things off

We'll only suspend your service if:

• A payment is unpaid after 7 days (see section 4), or
• Your website or email is being used for something unlawful, harmful or spammy.

Unless it's urgent, we'll always contact you first and give you a chance to fix it.

12. What we can and can't promise

We promise to build your site properly, set up your email correctly, keep everything running, and reply to your messages within 2 business days.

We can't promise a specific number of leads, a Google ranking, or a revenue result. Google and other platforms control their own systems and can change them without notice. No honest business can promise otherwise.

We also can't promise 100% uptime. Like any online service, the providers we use can occasionally have outages. When that happens, we'll work to get you back up as quickly as possible.

13. If something goes wrong

If we get something wrong, we'll fix it. We aren't responsible for indirect losses, like lost jobs caused by outages or changes outside our control. Our total responsibility to you is limited to the fees you've paid us in the last 12 months.

None of this limits your rights under Australian Consumer Law.

14. If Dingotek ever stops operating

We're a small, real business, and we don't plan on going anywhere. But "no lock in" should mean something, so here's what would happen:

• You'd get at least 60 days' notice, not a surprise cutoff.
• Your domain is already registered to your ABN, so it stays yours. We'd give you the transfer code.
• Your email addresses stay yours with your domain. We'd help you move your emails to a new provider before we close.
• Your website would need to be rebuilt elsewhere. We'd send you your text and photos to make that as easy as possible.

15. Your privacy

Our Privacy Policy explains what information we collect, how we use it, who we share it with, and how long we keep it. In short: we keep your details for at least 2 years after you leave, and billing records for at least 7 years, because the law requires it. If you'd like your details deleted, just ask. We'll only keep what we're legally required to.

16. Changes to these terms

If we update these terms, we'll email you at least 30 days before the changes start. If you don't agree with them, you can cancel before they take effect.

17. The legal bit

These terms are governed by the laws of Western Australia and the applicable laws of the Commonwealth of Australia. Any dispute will be handled in the courts of Western Australia.

---

Questions?

If anything here doesn't make sense, or you want to talk through what it means for your business, just ask. That's what we're here for.

Dingotek Pty Ltd
ABN 48 692 798 333
[email protected]
0490 105 732